We have traditionally ended our conferences with our annual Awards Night Gala Dinner or, unofficially, Prom Night. It marks the end of a hectic week and allows the attendees to dress up in their best attire and get down on the dance floor. It is always a good time. This year, we had the gorgeous ballroom of the Frontenac Hotel as a backdrop to two special award presentations. Continue reading
This year we continued our successful crew grant program which, combined with Sail Training International’s Youth Council and their own bursary fund, meant that there was a strong contingent of young minds running around and contributing to our sessions. For the more experienced crew members, it meant that they were able to attend at a nominal cost, furthering their professional development. For our U.S. attendees, grants were generously funded by USMMA Foundation, United States Maritime Resource Center and the Liz Strojny Memorial Fund. Continue reading
And so they came from all over the world to icy, beautiful, historic, Quebec City. We are currently holed up at Tall Ships America HQ, weathering the latest winter storm and catching up on all things sail training. It is hard to believe, that after two years of planning and anticipation, our annual conference is over. It was, in a word, awesome. Sailors, sail trainers and tall ship enthusiasts from all parts of the globe (over 450 delegates! Our largest conference ever!) converged at the Fairmont Le Chateau Frontenac to discuss what we love best – sailing, tall ships and sharing our passion for both of those things. The last time we hosted a joint conference with our European counterparts, Sail Training International, was in 2008. For those of us who attended in Halifax, we knew what to expect and we weren’t disappointed. It is utterly fascinating to speak to other people about sail training. While fundamentally we are all about the ships and getting people on board those ships, the cultural differences in the approaches and the new ideas we heard are what make these joint conferences so valuable. If you missed it, presentations will be up on the blog next week (it will be announced). Some presentations were filmed. Continue reading
Here it is, folks. Here is the list of who will be in Quebec City (a final list will be provided to attendees at the conference). You can still register for the conference- It’s not too late!
Have you seen the agenda? We have awesome sessions. And Quebec City promises to be an amazing host city. The New York Times was even kind enough to write up a whole article about what to do if you go. How helpful! 36 Hours in Quebec City
Back to Basics – Transforming Customer Complaints into Opportunities
Bryan Bissell, Dale Carnegie Training
Turn a complaint into an opportunity to create a loyal customer. Learn how cross and up selling opportunities can result from a well-handled complain. We’ll examine root causes of your common complaints and help you find ways to reduce or eliminate them. By effectively resolving complains you can reduce stress, build relationships and improve customer loyalty and retention.
Dale Carnegie Training sharpens skills and improves performance of people and organizations through leadership, sales, communication and employee engagement programs. Bryan Bissell holds a Bachelor of Commerce degree from the University of Johannesburg, South Africa. Now a Vermont resident, Bryan sells and delivers Dale Carnegie programs in both the United States and South Africa.
Accident Analysis-Using Case Studies for Crew Training
Captain Jonathan Kabak, Director, Marine Operations for USMMA Foundation
Captain Pedro Poenca Mendes, Director of Aporvela, Portuguese Sail Training Association
Commander Michael Simbulan, United States Coast Guard
Accident investigations are undertaken not only to determine fault, but also cause, in the name of improving maritime safety. The findings included in these reports are intended to keep mariners from making the same mistakes twice, however they are often relegated to gathering dust on a bookshelf. They are an underutilized resource outside of Bridge Resource Management classes and other STCW training. This will be a workshop on maximizing the value of maritime casualty reports for use in crew training. We will discuss the process of incident investigation and how to facilitate crew discussions to highlight relevance to their own experiences on-board. Continue reading
Effective Youth Mentoring
Brian Holmen. Vice-Chairman of STI Youth Council
Michelle Ruttan, Sail Training Association Netherlands
Eva Costard, Secretary of STI Youth Council
This workshop will be conducted by three experienced mentors from the Youth Council and will focus on youth mentoring youth and how youth mentors can benefit sail training. The workshop will cover the preparation, organization and realization of (international) sailing trips that need mentoring by and for youth. Three segments will include the mentors role, the responsibility of sail training programs to develop future mentors and how to integrate sail training programs. The presenting mentors will draw from past experiences and best practices and encourage open discussion.
Brian Holmen is the Vice-Chairman of the Sail Training International Youth Council. He has been involved in the North American and International sail training communities for eight years. He has served in mentoring roles within the Los Angeles Maritime Institute, Tall Ships America, and on special projects for Sail Training International.
Michelle Ruttan developed her passion for sail training having sailed on board the Clipper Stad Amsterdam. She works with Sail Training Association Netherlands and has organized international exchange voyages. Michelle recently started with Martime School in Enkhuizen, Netherlands, and hopes to become a captain one day.
Eva Costard is the German representative and Secretary of the STI Youth Council. She is a crew member on board the STV Alexander von Humboldt and assists Sail Training Association Germany with the organization of their youth programs. She has mentored an international youth exchange on board the Dutch barquentine Thalassa.