Back to Basics – Transforming Customer Complaints into Opportunities
Bryan Bissell, Dale Carnegie Training
Turn a complaint into an opportunity to create a loyal customer. Learn how cross and up selling opportunities can result from a well-handled complain. We’ll examine root causes of your common complaints and help you find ways to reduce or eliminate them. By effectively resolving complains you can reduce stress, build relationships and improve customer loyalty and retention.
Dale Carnegie Training sharpens skills and improves performance of people and organizations through leadership, sales, communication and employee engagement programs. Bryan Bissell holds a Bachelor of Commerce degree from the University of Johannesburg, South Africa. Now a Vermont resident, Bryan sells and delivers Dale Carnegie programs in both the United States and South Africa.