Focus Session: Back to Basics – Transforming Customer Complaints into Opportunities

 Back to Basics – Transforming Customer Complaints into Opportunities

Presenter
Bryan Bissell, Dale Carnegie Training

Turn a complaint into an opportunity to create a loyal customer. Learn how cross and up selling opportunities can result from a well-handled complain. We’ll examine root causes of your common complaints and help you find ways to reduce or eliminate them. By effectively resolving complains you can reduce stress, build relationships and improve customer loyalty and retention.

Bissell_Bryan

Dale Carnegie Training sharpens skills and improves performance of people and organizations through leadership, sales, communication and employee engagement programs. Bryan Bissell holds a Bachelor of Commerce degree from the University of Johannesburg, South Africa. Now a Vermont resident, Bryan sells and delivers Dale Carnegie programs in both the United States and South Africa.

 

 

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s